Hisoo - Neck & Shoulder Pro™

Professional-grade engineering meets everyday comfort.

Hisoo brings advanced massage technology inspired by high-end therapeutic systems into the comfort of your own home. Designed for convenient daily use, it delivers targeted massage and soothing heat whenever neck and shoulder tension begins to build.

Cordless Operation

USB-C Rechargeable

Heat: Approx. 42°C

Intensity Levels: Moderate • Intense

Massage Modes: Intermittent • Continuous

Rated Voltage: 7.4V

Charging Input: 5V / 2A

Rated Power: 18.5W

Battery Capacity: 2000mAh

Net Weight: 1.4 kg

What's Included

• Hisoo Massager
  
• Instruction Manual
  
• Power Cable
  

We aim to process and deliver your order as quickly and securely as possible.

United States

Estimated Delivery Time: 6–14 business days

Please note that delivery times are estimates and may vary depending on local carrier conditions, holidays, customs processing, or other circumstances outside our control.

Tracking Included:

Once your order has been dispatched, a tracking number will be sent to your email so you can follow your shipment.

All orders are carefully prepared and shipped using trusted logistics partners.

Hisoo ships internationally to selected destinations, including:

Canada, Australia, United Kingdom, Hong Kong, New Zealand, Singapore, Chile, Mexico, Thailand, Malaysia, Taiwan, South Korea, Japan, Kuwait, Qatar, United Arab Emirates, Norway, Switzerland, and other supported destinations.

Estimated International Delivery: Generally 6–15 business days depending on destination.

International shipping times may vary due to local postal conditions, customs clearance, import procedures, and other factors beyond our control.

Tracking information will be provided once your order has been shipped.

Any applicable customs duties, taxes, or import fees charged by local authorities are the responsibility of the recipient.

Try Hisoo with confidence.

If you’re not completely satisfied with your purchase, you may request an eligible return within 30 days of delivery in accordance with our Return & Refund Policy.

For defective, damaged, or incorrect products, Hisoo covers eligible return shipping costs.

For change-of-mind returns, customers are responsible for the applicable return shipping cost.

Please refer to our complete Return & Refund Policy for full eligibility requirements and return instructions.

2-Year Warranty

Your Hisoo massager is also backed by a 2-year limited warranty, giving you additional peace of mind and long-term product support.

Warranty coverage applies to eligible defects in materials or workmanship under normal use, subject to the terms of our Hisoo Limited Warranty.

Questions about your product, order, shipping, returns, or warranty?

Hisoo Customer Support

Email: support@hisoo.live

Address:

117 S Lexington St

Harrisonville, Missouri 64701

United States